Refund Policy

Refund Policy

Thank you for shopping with Mavo Goods. We want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Returns

We accept return requests within 14 days of delivery for eligible products.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, manuals, and other included items.
  • The product should not show signs of physical damage caused after delivery.
  • A valid proof of purchase/order number must be provided.
  • For damaged or defective products, clear photos and/or videos may be required for verification.

Products returned without prior approval may not be accepted.

2. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • A missing item or accessory

please contact us within 48 hours of delivery.

Please provide your order number along with clear photos/videos of the product and packaging so that our team can review the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, return, or refund, depending on the situation and product availability.

3. Change of Mind / Unwanted Product

Returns for change of mind or simply not liking the product may be accepted at the discretion of Mavo Goods, provided the product is unused, undamaged, and in resalable condition.

Any applicable return shipping costs in such cases may be borne by the customer.

4. Non-Returnable Situations

A return may not be accepted if:

  • The return request is made after the applicable return period.
  • The product has been used, altered, washed, damaged, or tampered with by the customer.
  • Original packaging or accessories are missing.
  • The product has been damaged due to misuse, improper handling, accident, or normal wear and tear.
  • The product is returned without prior approval.
  • The issue is caused by incorrect installation, operation, or use contrary to the product instructions.

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the eligible amount will be processed to the original payment method, wherever applicable.

Refund processing time may vary depending on the payment provider or bank.

Shipping charges, COD charges, or other non-refundable charges, if applicable, may not be included in the refund unless the return is due to a damaged, defective, incorrect, or otherwise qualifying product issue.

6. Replacement

Where a replacement is approved, Mavo Goods will arrange the replacement subject to product availability.

If the same product is unavailable, we may provide an alternative resolution or refund, as applicable.

7. Return Shipping

If the return is due to a wrong, damaged, defective, or incomplete product received, Mavo Goods will generally bear the applicable return shipping cost, subject to verification.

For other approved returns, the customer may be responsible for return shipping costs.

8. How to Request a Return

To request a return or report a product issue:

  1. Contact us with your order number.
  2. Explain the reason for the return.
  3. Provide clear photos/videos if requested.
  4. Wait for confirmation from our support team before shipping the product back.
  5. If approved, follow the return instructions provided by our team.

Please do not send products to an address without receiving return instructions from Mavo Goods.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return process may need to be followed.

10. Refund for Undelivered / Cancelled Orders

If an order is successfully cancelled before shipment, any eligible prepaid amount will be refunded to the original payment method.

For orders that cannot be delivered and are returned to Mavo Goods, refund eligibility will depend on the circumstances of the shipment and applicable order terms.

11. Return Inspection

All returned products are subject to inspection.

Submitting a return request does not automatically guarantee approval. Our team will assess the condition of the product and the reason for the return before approving a refund or replacement.

12. Contact Us

For return, replacement, refund, or order-related queries, please contact Mavo Goods through the contact details provided on our website.

Website: https://mavogoods.com/

Please include your order number in your message so that we can assist you faster.

13. Policy Updates

Mavo Goods reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

By placing an order with Mavo Goods, you acknowledge and agree to the applicable terms of this Return & Refund Policy.