Shipping Policy
At Mavo Goods, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
All orders are typically processed within 0-1 business days after the order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please note that orders may take slightly longer to process during holidays, promotional periods, or periods of high order volume.
2. Shipping & Delivery
We currently ship orders within the United States.
Estimated Delivery Time
3–10 business days after dispatch
Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances beyond our control.
We cannot guarantee a specific delivery date.
3. Shipping Charges
Free shipping is available on all orders.
4. Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for the tracking information to become active or update after your order has been dispatched.
You can use the tracking information provided in your shipping confirmation email to follow the progress of your shipment.
5. Shipping Delays
While we work with reliable shipping carriers to deliver your order within the estimated timeframe, unexpected delays can sometimes occur.
Delays may be caused by:
- Carrier delays or operational issues
- Severe weather conditions
- Holidays or peak shipping periods
- High shipping volumes
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
Mavo Goods is not responsible for delays caused by the shipping carrier or circumstances outside our control.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.
If you notice an error in your shipping information, please contact us as soon as possible at support@mavogoods.com.
7. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately.
We can only guarantee address changes if the order has not yet been shipped.
Once an order has been dispatched, we may be unable to change the delivery address.
8. Lost, Damaged, or Tampered Packages
If your package arrives damaged, opened, or appears to have been tampered with, please contact us as soon as possible at support@mavogoods.com and include your order number and relevant details.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, or the delivery carrier.
If you are still unable to locate the package, contact us with your order number and tracking information, and we will do our best to assist you.
9. International Shipping
Mavo Goods currently ships to United States only.
10. Contact Us
If you have any questions about your order or shipment, please contact us:
Mavo Goods
Email: support@mavogoods.com
When contacting us regarding an order, please include your order number so we can assist you more quickly.
11. Policy Updates
Mavo Goods reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated policy.